Frequently Asked Questions
Fine art print orders take up to 14 business days to ship from date of purchase. Originals take 2-4 weeks for shipment to make sure everything is perfect! We will do our best to ship orders as soon as possible.
Once shipped, an email will be sent to the email you provided with a tracking number. Thank you for your patience and support! 🙂
Perla Mei’s studio is Montreal, Canada and is not liable for import fees on any products purchased outside of Canada. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to your country).
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All fine art prints sold at Flora Decorista site are giclee prints. It is the highest quality art print with the highest resolution and a full-color spectrum so that the original piece of art is matched as closely as possible.
No. Printed on archival paper (museum-quality); a giclee’s print is known for its superior durability when compared to other art prints and maintain its rich vibrancy for up to 200 years!
Giclee is used so more people can enjoy art, without sacrificing on quality.
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Yes, feel free to reach out to me by completing the contact form here!